Policies and FAQ
**Placing an order with Acapsule**
*Add the items you wish to purchase to your shopping cart.
*We accept all major credit cards and Paypal. You do not need to sign up to place a transaction.
*If you pay via paypal you will need to enter your shipping information then follow the link to paypal.
*Again all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, and bank transfers via PayPal. Paypal ensure speedy transactions with the security of a world wide institution. This allows you the customer to have the highest level of confidence in the security of your transaction with us.
*You do not have to have a PayPal account in order to use PayPal.
*When you use Paypal or Google checkout your financial information is never shared with us the merchant.
*We ship 90% of our orders by the next business days after payment is cleared. All packages are sent via United States Postal Service or United Parcel Service.
*Flat rate shipping. We ship as much or as little for a flat rate of $9.95 per order.
*Acapsule is not responsible for delay in delivery due to causes beyond our control such as by way of illustration and not limitation, fire, strike, lockouts, embargoes, transportation delays, acts of God, war or outbreak of hostiles, governmental regulation and like causes.
**Stock and pricing changes**
*Due to the fact that we operate a retail store our online inventory may be slow to update and therefore we make no warranties of accuracy, timeliness, or completeness of the information on this site
*Descriptions and Pricing made be subject to change, we do our best to maintain an accurate information but at times descriptions and pricing may be incorrect.
*On the rare occasion that price or stock information is not accurate. We reserve the right to cancel the item that is no longer in stock or at the incorrect price. If we need to cancel an order we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation.
*All preorders require payment at the time the preorder is placed. If the customer wishes to change or cancel their preorder before shipment, we will refund the full amount paid.
*Preorders are subject to availability and are not guarantee to be fulfilled. We fulfill preorders on first come first serve basis, if we do not get enough stock to fulfill a preorder we reserve the right to cancel it.
*Special pricing on preorders are only guarantee during the preorder period.
At this time we only ship to Contiguous United States (Lower 48 States + District of Columbia) .
*If you not happy with the product for any reason we will give you your money back. Items must be returned within two weeks of receipt and must be in the same condition. We will not refund shipping costs. Restocking fees of 15% will be apply on all returns. No returns on food products.
*It is the customer's responsibility to check for damages or defects immediately upon receipt. Notice of claims for damage to the merchandise, errors, short shipment, etc., must be made to Acapsule in writing within five (5) days after delivery of merchandise. Customer shall notify carrier in writing within five (5) days of discovering any damages done during shipment of the merchandise.
We are a New Jersey based company, so any items shipped to New Jersey Address will be charged 6.625% sales tax.
**We respect the privacy of our visitors. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site.
**How Do We Use the Information We Collect?**
Your name and address information is used solely to process orders Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
**Our Use of Log Files**
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Access to member personal information is limited to key personnel and our member services department. The information is ID and password protected.
**Links To Other Sites**
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from us.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
*Flat rate shipping. We ship as much or as little for a flat rate of $9.95 per order. *We ship 90% of our orders by the next business days after payment is cleared. All packages are sent via United States Postal Service or United Parcel Service.